Dialogue A
　　　
　　 (A：Jan Wise B：Receiver)
　　 A：Hello．Can I speak to Mr.．Clark？
　　 B：May I have your name，Please？
　　 A：This is Jan Wise speaking．
　　 B：Hold on，please…I’m sorry，but he’s on another line now．
　　 Would you care to hold？
　　 A：Well，I need to leave in a minute．Could you take a message，Please？
　　 B：Certainly．
　　 A：It’s a little complicated… I’m Mr.．Clark’s former classmate．
　　 B：OK．
　　 A：I was supposed to meet Mr．Clark for lunch at 12∶30 at Ernie restaurant with a friend of us，Miss White…
　　 B：Ernie…Miss White——OK…
　　 A：But Miss White’s flight arrived late，and I need to pick her up at the airport now…
　　 B：Airport——OK…
　　 A：So please tell him that the time is changed to 1∶00…
　　 B：One o’clock…
　　 A：And I hear that Miss White likes to eat Chinese food recently，so I want to meet at Beijing restaurant instead of Ernie’s． By the way，please tell him not to book the table，I have done it al-ready．
　　 B：Beijing restaurant… Chinese food——OK，Miss Wise，I’ll give him the message．Anything else？
　　 A：That’s all．Thank you for trouble taken．Good-bye．
　　 B：Good-bye
　　　
　　 Dialogue B
　　　
　　 (A：Jim Brown B：Receiver)
　　 A：Hello．This is Jim Brown of the Export Department．May I speak to Mr.．Wang？
　　 B：I’m sorry，but he is out of the office right now．
　　 A：When will he be back？
　　 B：He should be back at any moment．
　　 A：I wonder if you could give Mr.．Wang a message for me？
　　 B：Yes，certainly．Just a minute．I’ll get a pen．(Pause)Okay，please carry on．
　　 A：There will be a very urgent meeting at three o’clock and I would like Mr.．Wang to attend it．
　　 B：Okay，an urgent meeting…three o’clock…May I ask what it’s regarding？
　　 A：Yes．It’s regarding the foreign exchange market and our sales strategy this year．
　　 B：Shall I tell Mr.．Wang to prepare any material？
　　 A：Yes，thank you．
　　 B：I’ll let him know，Mr.．Brown．
　　 A：Thank you very much．Bye．
　　 B：Bye．
　　　
　　 Dialogue C
　　　
　　 (A：Mary B：Receiver C：John’s voice)
　　 A：Hello．Is John in？
　　 B：No，can I take a message？
　　 A：No．I really need to talk to him personally．
　　 B：Would you like to leave a message on his voice mail，then？
　　 A：Yes．Thank you．
　　 B：Hold on and I’ll transfer you．(Pause)
　　 C：Hi，this is John．I’m not available to take your call，but please leave your name，number and a brief message．I’ll get back to you as soon as possible．
　　 A：Hi，John．It’s Mary and I really need to talk to you．I won’t be able to go to the party with you．Please call me at 556-3243when you get back．
　　　
　　 Words and Expressions
　　　
　　 complicate vt．使複雜；使麻煩
　　 former a．以前的；前者
　　 suppose vt．讓；猜想；假定，以為
　　 restaurant n．飯店，飯館
　　 flight n．飛行，飛翔，航班
　　 change v．改變，變化；更換，交換
　　 recently a．近來的；最近的，目前的
　　 instead ad．代替，頂替
　　 book n．書，書籍，v．定，預定
　　 trouble n．煩惱；苦惱；困境；麻煩
　　 department n．部；(大學等的)系
　　 export vt．輸出；把……出口
　　 attend v．出席，照顧
　　 regard v．考慮，認為，把……看作是
　　 exchange v．交換；調換，兌換；交流
　　 market n．(交易)市場；(集)市
　　 sale n．出售，出賣；賤賣，大減價
　　 strategy n．戰略，策略
　　 material n．材料；原料；資料
　　 personally a．親自的；就個人而言
　　 voice mail語音信箱
　　 transfer v．遷移；調動；變換；傳輸
　　 brief a．簡略的，簡短的